At Alpha Libra LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your shopping experience is hassle-free.
Return Eligibility
You may return items within 30 days of receipt for a full refund or exchange, provided that:
- – The item is unused and in its original packaging.
- – All tags and labels are attached.
- – You have proof of purchase (receipt or order confirmation).
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team to request a return authorization.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs.
Refunds
Refunds will be processed once we receive and inspect the returned item. Please allow 5-7 business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
For any further questions regarding our return policy, please contact our customer support team. We’re here to help!
