Faq

Have questions? We’re here to help! Below are some of the most common inquiries we receive.

Q: What is your shipping policy?
A: We offer free standard shipping on orders over $255. Standard shipping usually takes 3-5 business days.
Q: How can I track my order?
A: You can track your order through the order tracking section on our website, using your order number.
Q: What payment methods do you accept?
A: We accept various secure payment methods, including major credit cards, PayPal, and other secure payment options.
Q: Can I return an item?
A: Yes, you can return items within 30 days of receipt for a full refund or exchange, provided they are in original condition.
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. They can be purchased directly from our website.
Q: How do I contact customer support?
A: You can reach our customer support team via email or through the contact form on our website. We are here to assist you!
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please check our shipping policy for more details.
Q: How can I join the Royalty & Rewards program?
A: You can sign up for our Royalty & Rewards program on our website to start earning points on your purchases.
Q: What should I do if I receive a damaged item?
A: If you receive a damaged item, please contact our customer support immediately, and we will assist you with a replacement.